Privacy Policy

Introduction

NoQue (Pty) Ltd ("NoQue", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment booking platform.

This policy is designed to comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

Information We Collect

Personal Information

When you book an appointment, we collect:

• Phone number (for SMS verification and notifications)
• SA ID number (optional, for identity verification)
• Name (optional, as provided by you or the department)
• Appointment details (service type, location, date, and time)

Technical Information

We automatically collect certain technical information including:

• IP address and device information
• Browser type and version
• Usage patterns and analytics

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your appointment bookings
• To send SMS confirmations and reminders
• To verify your identity for secure access
• To improve our services and user experience
• To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• The government department where you booked your appointment
• SMS service providers (for sending notifications)
• Cloud infrastructure providers (for hosting and data storage)
• Legal authorities when required by law

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Access controls and authentication
• Regular security audits and monitoring
• Data backup and disaster recovery procedures

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Typically, appointment data is retained for 90 days after your appointment, after which it is anonymized or deleted. Departments may configure different retention periods based on their requirements.

Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent
• Lodge a complaint with the Information Regulator

To exercise these rights, contact the department where you booked your appointment or email us at privacy@noque.co.za

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.